Refund and Returns Policy

Refund & Cancellation Policy

CHANS KEYS ACADEMY (PVT) LTD
Website: https://chanskeys.com

Thank you for choosing Chans Keys Academy. We appreciate your trust in our educational services and digital learning products. Our goal is to provide high-quality piano education, music courses and learning resources to every student.

This Refund & Cancellation Policy explains the conditions under which refunds, cancellations and replacements may be requested for purchases made through our website.

1. Digital Products & Downloads

Chans Keys Academy offers digital educational products, including:

  • Piano Play-Along Video Packs
  • Sheet Music Notation PDFs
  • Digital Notation Books
  • Recorded Piano Lessons and Video Courses
  • Music Theory Learning Materials
  • Other downloadable educational resources

As these products are delivered digitally, they cannot be physically returned.

Once a digital product has been successfully delivered, downloaded or accessed through the customer’s account, refunds for change of mind, accidental purchases or personal reasons are generally not available.

However, this does not apply where a product is defective, incorrectly supplied, significantly different from its advertised description or where a refund is otherwise required under applicable consumer protection laws.

2. Live Online Courses & Piano Classes

We provide live online piano lessons, individual lessons, group classes and structured music education programmes.

Please carefully review the course details, class schedules, duration and fees before completing your payment.

Cancellation Before the Course Starts

Students who wish to cancel their enrollment before the first class or course commencement may contact our support team to request a refund.

Cancellation After the Course Starts

Once a course or class cycle has commenced, payments for classes already delivered, attended or missed by the student are generally non-refundable.

A student’s inability to attend scheduled classes or change of personal circumstances does not automatically qualify for a refund.

Any applicable make-up classes, rescheduling or special arrangements will be subject to the specific terms of the relevant class or course.

Cancellation by Chans Keys Academy

If Chans Keys Academy is unable to deliver a scheduled course or class and cannot provide a suitable replacement or rescheduled session, an appropriate refund or alternative arrangement will be offered for the undelivered portion of the service.

3. Damaged, Defective or Incorrect Digital Products

If you experience any of the following issues, please contact us:

  • A purchased video or PDF file is damaged or cannot be opened.
  • A download link does not work.
  • You receive an incorrect product or course.
  • Purchased video content is unavailable or cannot be accessed due to a technical issue on our platform.
  • The supplied digital content has a significant issue that prevents you from using the purchased product as described.

Our support team will investigate the issue and attempt to resolve it by providing a replacement file, restoring access or correcting the issue.

If the issue cannot reasonably be resolved, we may provide an appropriate refund or alternative remedy, subject to applicable consumer protection laws.

4. Duplicate or Incorrect Payments

If you accidentally make multiple payments for the same order or are charged more than once for a single purchase, please contact our support team with the relevant payment receipts.

After verification, duplicate or incorrectly charged payments will be refunded through an appropriate payment method.

5. Non-Refundable Situations

Refund requests will generally not be accepted in the following circumstances:

  • Change of mind after a digital product has been accessed or downloaded.
  • Accidental purchases where the digital product has already been delivered or accessed.
  • Dissatisfaction based solely on personal preferences when the product matches its advertised description.
  • Failure to attend scheduled classes due to personal commitments.
  • Inability to use a digital product due to the customer’s own internet connection, device or software limitations, where the product otherwise functions as described.
  • Requests to cancel or refund classes that have already been delivered.

These conditions do not exclude refunds or other remedies where required by applicable law or where the product or service does not meet the applicable legal requirements.

6. Refund Request Procedure

To request a refund, please contact Chans Keys Academy through the contact details available on our official website.

Please provide the following information:

  • Full Name
  • Registered Email Address
  • Order ID or Payment Reference
  • Name of the Purchased Product or Course
  • Reason for the Refund Request
  • Relevant Payment Receipt or Supporting Evidence

Our team will review your request and contact you regarding the outcome.

7. Refund Processing Time

Once a refund has been approved, we will initiate the refund within 7–14 business days.

Approved refunds will normally be returned through the original payment method wherever possible.

Please note that additional processing time may be required by banks, payment gateways or other financial service providers before the refunded amount appears in your account.

8. Contact & Customer Support

For refund requests, cancellations, technical issues or any questions regarding this policy, please contact our customer support team through:

Website: https://chanskeys.com

Business Name: CHANS KEYS ACADEMY (PVT) LTD

We are committed to providing a transparent and reliable learning experience for all our students and customers.

9. Policy Updates

Chans Keys Academy reserves the right to update or modify this Refund & Cancellation Policy when necessary.

Any updates will be published on this page of our official website. The applicable policy will be determined in accordance with the relevant purchase terms and applicable laws.

Important: Nothing in this policy is intended to limit or exclude any consumer rights or legal remedies available under the laws of Sri Lanka.

Thank you for learning with Chans Keys Academy!