Privacy Policy

Privacy Policy

CHANS KEYS ACADEMY (PVT) LTD
Website: https://chanskeys.com

1. Introduction

Welcome to Chans Keys Academy.

CHANS KEYS ACADEMY (PVT) LTD is committed to protecting the privacy and personal information of our students, parents, customers and website visitors.

This Privacy Policy explains how we collect, use, store, process and protect your personal information when you visit our website, register for an account, enroll in our online piano classes, purchase digital products or use our educational services.

By accessing our website or using our services, you acknowledge that your personal information may be processed as described in this Privacy Policy and in accordance with applicable laws of Sri Lanka.

2. Information We Collect

We may collect the following categories of personal information when you use our website and services.

A. Personal and Registration Information

When you register as a student or create an account on our website, we may collect:

  • Full Name
  • Email Address
  • Contact Number
  • Age or Date of Birth, where required
  • Residential or Billing Information, where necessary
  • National Identity Card (NIC) or other identification details, where requested for registration or verification.
  • Parent or Guardian Contact Information, where applicable.

B. Student and Educational Information

To manage our educational services and provide a better learning experience, we may collect:

  • Course and class enrollment details.
  • Class schedules and attendance records.
  • Learning progress and course completion information.
  • Student communications and inquiries.
  • Submitted assignments or educational materials, where applicable.
  • Online class participation and lesson-related recordings, where applicable.

C. Purchase and Payment Information

When purchasing products or courses through our website, we may collect:

  • Order ID and transaction reference.
  • Purchased product or course details.
  • Payment amount and transaction date.
  • Payment confirmation and transaction status.
  • Billing information where required.

Payments may be processed through third-party payment gateways. We do not intend to store complete credit or debit card details on our website. Payment information is handled by the relevant payment service provider according to its own privacy and security policies.

D. Technical and Website Information

When you visit our website, certain technical information may be collected automatically, including:

  • IP Address.
  • Browser type and version.
  • Device information.
  • Operating system.
  • Website usage and browsing activity.
  • Cookies and similar tracking technologies.

This information helps us maintain website security, improve performance and understand how visitors use our platform.

3. How We Use Your Information

We collect and process personal information for legitimate business and educational purposes, including:

  • Creating and managing student accounts.
  • Registering students for online piano classes and courses.
  • Providing access to purchased courses, recorded lessons, videos and downloadable educational materials.
  • Managing class schedules, attendance and student progress.
  • Processing orders and verifying payments.
  • Providing customer support and responding to inquiries.
  • Sending important course announcements, class reminders and service-related notifications.
  • Communicating important changes to courses, products or services.
  • Improving our website, educational services and overall user experience.
  • Maintaining website security and preventing fraudulent or unauthorized activities.
  • Complying with applicable legal, accounting and regulatory requirements.

We may also use your contact information to send promotional offers, new course announcements and educational updates where permitted by applicable law. You may opt out of promotional communications at any time.

4. Sharing of Personal Information

We respect your privacy and do not sell or rent your personal information to third parties.

However, we may share certain information with trusted third-party service providers when necessary to operate our business and deliver our services.

These may include:

Website and Learning Management Services

Our website uses e-commerce and learning management technologies, including WooCommerce and Tutor LMS, to manage customer accounts, orders, courses and educational content.

Online Class Platforms

We may use platforms such as Zoom to conduct online classes and facilitate communication between students and instructors.

Video Hosting and Digital Content Delivery

We may use third-party video hosting and content delivery services, including Bunny.net or other relevant service providers, to securely deliver recorded lessons and digital educational content.

Payment Service Providers

Payment gateways and financial service providers may process transaction information to complete purchases and verify payments.

Website Hosting and Technical Service Providers

We may share necessary information with website hosting providers, technical support providers and other service providers who help us maintain and operate our website.

Legal Requirements

We may disclose personal information when required by applicable law, a valid court order, a regulatory authority or other lawful government request.

Third-party service providers may process information according to their own privacy policies and applicable contractual and legal obligations.

5. Student Information and Online Class Recordings

Chans Keys Academy provides online educational services, including live piano lessons, group classes and recorded educational content.

Where online classes are recorded, students may be informed that recording is taking place. Recordings may contain students’ names, voices, images or participation, depending on their involvement in the session.

These recordings may be used to:

  • Provide lesson recordings to eligible students.
  • Support course delivery and lesson revision.
  • Maintain educational resources for enrolled students.

Access to class recordings may be restricted according to the relevant course or class conditions.

We do not intend to use identifiable student recordings or personal images in public advertising or promotional materials without obtaining appropriate permission.

6. Protection of Children’s Information

Some of our piano courses and educational programmes may be suitable for children and young students.

Where a student is under the age of 18, we may request parent or legal guardian information and appropriate permission where necessary.

Parents or guardians are encouraged to supervise the registration and use of our online educational services by minors.

We take reasonable steps to protect the personal information of young students and use such information only for relevant educational, administrative and service-related purposes.

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing and learning experience.

Cookies may be used for:

  • Maintaining user login sessions.
  • Remembering shopping cart and checkout information.
  • Managing student accounts and course access.
  • Remembering website preferences.
  • Understanding website traffic and performance.
  • Supporting analytics and promotional activities, where enabled.

You may manage or disable cookies through your browser settings.

Please note that disabling certain essential cookies may affect website functionality, including login, checkout and access to online learning features.

8. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, loss or destruction.

Access to personal information is restricted to authorized individuals and service providers who require such information to perform their relevant duties.

Although we take reasonable precautions to protect your information, no method of online transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

9. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy.

This may include retaining information for:

  • Managing active student accounts.
  • Providing purchased courses and educational services.
  • Maintaining student attendance and learning records.
  • Processing orders, payments and refunds.
  • Meeting legal, accounting and regulatory obligations.
  • Resolving disputes and preventing fraudulent activities.

When personal information is no longer required, we will take reasonable steps to securely delete, destroy or anonymize it, subject to applicable legal and recordkeeping requirements.

10. Third-Party Websites and Services

Our website may contain links to third-party websites, applications or services.

These external platforms may have their own privacy policies, terms and conditions and data protection practices.

Chans Keys Academy is not responsible for the privacy practices or content of third-party websites. We encourage users to review the privacy policies of those services before sharing personal information with them.

11. Your Privacy and Personal Data Requests

You may contact us to request assistance regarding your personal information.

Depending on applicable laws and the circumstances, you may request to:

  • Access personal information held by us.
  • Correct inaccurate or incomplete information.
  • Request deletion of personal information where legally permitted.
  • Withdraw consent for processing activities based on consent, where applicable.
  • Opt out of promotional communications.

We will review and respond to such requests in accordance with applicable legal requirements.

Certain information may need to be retained where required for legal, accounting, security or legitimate business purposes.

12. International Data Processing

Some third-party service providers used to operate our website, online classes, payment services and digital content delivery may process or store information on servers located outside Sri Lanka.

Where personal information is processed or transferred internationally, we will take reasonable steps to ensure that such processing is handled in accordance with applicable data protection requirements.

13. Changes to This Privacy Policy

Chans Keys Academy reserves the right to update or modify this Privacy Policy when necessary to reflect changes in our services, business operations, technology or applicable legal requirements.

Any updated version will be published on this page with a revised Last Updated date.

We encourage students, customers and website visitors to review this page periodically.

14. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact Chans Keys Academy through the contact facilities provided on our official website.

Business Name: CHANS KEYS ACADEMY (PVT) LTD

Website: https://chanskeys.com

We value your privacy and are committed to maintaining a safe, secure and trustworthy online learning environment for all our students and customers.

CHANS KEYS ACADEMY (PVT) LTD
From First Note to Confident Performance.