Terms & Conditions
CHANS KEYS ACADEMY (PVT) LTD
Website: https://chanskeys.com
1. Introduction and Acceptance of Terms
Welcome to Chans Keys Academy.
These Terms and Conditions govern your access to and use of the official website of CHANS KEYS ACADEMY (PVT) LTD, including all educational services, online piano classes, digital products, courses and learning materials offered through our platform.
By visiting our website, creating an account, enrolling in a course or purchasing any product or service, you agree to comply with these Terms and Conditions.
Please read these terms carefully before using our services.
2. Eligibility and Student Registration
a. Users under the age of 18 may use our educational services with the involvement, appropriate consent or supervision of a parent or legal guardian, where required.
b. Students and customers must provide accurate, complete and up-to-date information when registering or purchasing products.
c. You are responsible for maintaining the confidentiality of your account username and password.
d. You must not share your account login credentials with other individuals or allow unauthorized persons to access your account.
e. You are responsible for activities carried out through your account, subject to applicable law.
f. Chans Keys Academy reserves the right to suspend or restrict accounts involved in fraudulent activities, unauthorized access or violations of these Terms and Conditions.
3. Our Educational Services and Digital Products
Chans Keys Academy provides piano education and music learning resources through various formats, including:
- Live Online Individual Piano Classes.
- Live Online Group Piano Classes.
- Structured Piano and Music Education Courses.
- Sheet Music Reading Courses.
- Recorded Piano Lessons and Video Courses.
- Piano Play-Along Video Packs.
- Sheet Music Notations and Downloadable PDF Materials.
- Music Theory Resources and Educational Materials.
- Other digital educational products and services.
The availability, format, duration, course content and delivery method of each product or service will be explained in the relevant product or course description.
We reserve the right to make reasonable improvements or modifications to our educational content and services when necessary.
4. Product Information and Pricing
a. We make reasonable efforts to ensure that product descriptions, course information, images and pricing details displayed on our website are accurate.
b. All prices will be displayed in the applicable currency at the time of purchase, generally Sri Lankan Rupees (LKR).
c. Prices, promotions, discounts and special offers may change from time to time.
d. Promotional offers are valid only during the stated promotional period and may be subject to additional conditions.
e. The price confirmed for an accepted purchase will not be changed retrospectively simply because the website price is updated later.
f. If an obvious pricing or listing error occurs, we reserve the right to contact the customer and resolve the issue before fulfilling the order. Any payment taken for an order that cannot be fulfilled will be handled in accordance with our Refund & Cancellation Policy and applicable law.
5. Orders and Payments
a. When placing an order through our website, you agree to purchase the selected product or service under the terms displayed at checkout.
b. Orders are subject to payment verification and confirmation.
c. We reserve the right to decline or cancel an order where there are reasonable grounds, including suspected fraudulent transactions, unauthorized payment activity, incorrect product listings or genuine technical errors.
d. Customers must provide valid payment information and ensure that the required payment is successfully completed.
e. Payments may be processed through trusted third-party payment gateways and financial service providers.
f. Any applicable taxes or additional charges will be displayed or communicated where required before payment.
g. Customers are encouraged to retain their payment receipts and order confirmation details for future reference.
6. Live Piano Classes and Course Enrollment
a. Students must complete the required registration and payment process before participating in the relevant classes or courses.
b. Class availability, schedules, duration, delivery method and fees will be communicated through the relevant course information or official communication channels.
c. Students are responsible for attending classes at the scheduled dates and times.
d. Our regular class payment arrangements may operate on a four-class cycle rather than a calendar month. Payment is generally required before the commencement of each new four-class cycle, according to the applicable class terms.
e. If a student fails to attend a scheduled class, the absence may be recorded as an absent session. Missed classes do not automatically qualify for refunds or replacement sessions.
f. Access to class recordings, where available, may be subject to attendance requirements and the specific conditions of the relevant course or class.
g. Students must follow reasonable instructions and maintain respectful behaviour during online and physical classes, where applicable.
h. Chans Keys Academy reserves the right to make reasonable changes to class schedules, instructors or course arrangements when necessary. Where a class is cancelled by the Academy, appropriate rescheduling or alternative arrangements will be communicated.
7. Digital Products and Course Access
a. Digital products purchased through our website may include videos, recorded lessons, downloadable PDFs, sheet music notations, chord charts and other educational materials.
b. Access to purchased digital content will be provided according to the delivery method and access conditions specified in the relevant product or course description.
c. Customers are responsible for ensuring that their devices, internet connections and required software are suitable for accessing digital content.
d. Login credentials and purchased digital content are intended for the personal use of the purchasing customer or enrolled student.
e. Customers must not share purchased course access or account credentials with unauthorized individuals.
f. Access periods, download availability and recording access may vary depending on the product or course purchased.
g. Unless expressly stated in the product description, we do not guarantee unlimited or lifetime access to digital content.
8. Intellectual Property and Copyright Protection
All educational materials, digital products and content provided by Chans Keys Academy are protected by applicable intellectual property and copyright laws.
This includes, but is not limited to:
- Piano Play-Along Video Packs.
- Original and modified piano performance videos.
- Sheet Music Notations.
- Notation PDFs and Digital Books.
- Chord Analysis Charts.
- Music Theory Lessons and Educational Resources.
- Recorded Courses and Class Materials.
- Videos, graphics, logos, written materials and website content.
Unless expressly authorized in writing by Chans Keys Academy, customers and students must not:
a. Copy, reproduce or distribute purchased videos, PDFs or other educational materials.
b. Share, upload or publish purchased content on social media, websites, file-sharing platforms or other public platforms.
c. Resell, rent, sublicense or commercially distribute any purchased educational materials.
d. Modify, reproduce or create unauthorized copies of our educational content for commercial purposes.
e. Record, reproduce or distribute live classes or recorded course content without appropriate authorization.
f. Remove copyright notices, watermarks or ownership information from our educational materials.
Purchasing a digital product or enrolling in a course provides the customer with personal access and usage rights only. It does not transfer ownership or copyright of the educational content.
Unauthorized copying, sharing or distribution may result in suspension of access and further action where appropriate under applicable law.
9. Student Behaviour and Acceptable Use
All students and customers are expected to use our website and educational services responsibly.
You must not:
- Use our website for unlawful or fraudulent purposes.
- Attempt to gain unauthorized access to our website, accounts or learning systems.
- Interfere with the security or operation of our website.
- Distribute harmful software, malicious links or unauthorized content.
- Harass, threaten or disrespect other students, instructors or staff members.
- Misuse class communication channels or educational platforms.
- Share confidential student or class information without appropriate authorization.
We reserve the right to investigate violations and take reasonable action, including restricting access or suspending accounts where necessary.
10. Technical Requirements and Website Availability
Our website and online educational services depend on internet connectivity, third-party platforms and technical infrastructure.
We make reasonable efforts to maintain reliable website access and service availability.
However, we do not guarantee uninterrupted access at all times.
Temporary interruptions may occur due to:
- Website maintenance or upgrades.
- Internet connection problems.
- Hosting or server issues.
- Third-party platform interruptions.
- Security incidents or technical failures.
Customers are responsible for maintaining suitable devices, software and internet connections to access our digital learning services.
11. Refunds and Cancellations
All refunds, cancellations and related requests are governed by our separate Refund & Cancellation Policy, which forms part of these Terms and Conditions.
Customers are encouraged to review that policy before purchasing any digital product or enrolling in a course.
Nothing in these Terms and Conditions is intended to remove any rights or remedies available to consumers under applicable Sri Lankan law.
12. Third-Party Services
Our website and educational services may rely on third-party platforms and service providers, including payment gateways, online meeting platforms, video hosting providers and website technologies.
These third-party services may have their own terms, conditions and privacy policies.
Chans Keys Academy is not responsible for the independent operations or policies of third-party services, subject to applicable legal obligations.
13. Limitation of Liability
Chans Keys Academy makes reasonable efforts to provide accurate educational content and reliable learning services.
However:
a. We do not guarantee specific musical achievements, examination results or learning outcomes, as these may depend on individual student practice, participation, ability and other factors.
b. We are not responsible for interruptions caused by circumstances beyond our reasonable control, including internet failures, third-party platform outages or customer device problems.
c. We are not responsible for losses arising from unauthorized sharing, misuse or disclosure of a student’s account credentials by the customer.
d. Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
14. Suspension and Termination
Chans Keys Academy reserves the right to suspend or terminate access to its website, accounts, courses or digital products where there are reasonable grounds, including:
- Breaches of these Terms and Conditions.
- Fraudulent payment activities.
- Unauthorized distribution of copyrighted materials.
- Misuse of student accounts.
- Unlawful or abusive conduct.
Where appropriate, we may provide notice or an opportunity to resolve the issue before taking action.
Any financial consequences of suspension or termination will be determined in accordance with our Refund & Cancellation Policy and applicable law.
15. Changes to These Terms and Conditions
We reserve the right to update or modify these Terms and Conditions when necessary to reflect changes in our services, business operations, technology or applicable legal requirements.
Updated terms will be published on this page with a revised date.
Continued use of our website and services after applicable updates will be subject to the updated terms, to the extent permitted by law.
16. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Democratic Socialist Republic of Sri Lanka.
Any disputes arising in connection with these terms shall be handled in accordance with the applicable laws and procedures of Sri Lanka.
Nothing in this section limits any mandatory consumer rights available under applicable law.
17. Contact Information
For questions, concerns or assistance regarding these Terms and Conditions, please contact us through our official website.
Business Name: CHANS KEYS ACADEMY (PVT) LTD
Website: https://chanskeys.com
CHANS KEYS ACADEMY (PVT) LTD
From First Note to Confident Performance.